Purpose
About This Log
This log records every formal change request made against the program's baselines (scope, schedule, cost) since Project Management Plan approval — what changed, why, who approved it, and which other program documents were updated as a result. Approval authority follows the decision-rights tiering in the PM Plan (Section 16): task-level sequencing changes are approved by the Program Manager directly; changes affecting a phase-gate milestone, the cost baseline, or a contractual/compliance obligation require Steering Committee approval.
Summary
Change Requests at a Glance
10 Change Requests on record — all Implemented.
Showing all 10 change requests
Log
Change Request Detail
CR-001
Implemented
Add Project Kickoff Meeting
Formal kickoff was missing between Charter sign-off and Requirements Gathering; adds 1 day.
WBS
View Full CR Document (CR-001) →
CR-002
Implemented
Formalize Requirements & Design Sign-off cycles
Added walkthrough + 3-day feedback + recirculation + 3-day sign-off pattern to both gates; adds 6 days total.
WBSPM Plan
View Full CR Document (CR-002) →
CR-003
Implemented
Add explicit RFP drafting & SOW finalization tasks
Vendor selection tracks lacked visible document-creation steps; added Draft RFP and Draft/Finalize SOW subtasks.
WBSPM Plan
View Full CR Document (CR-003) →
CR-004
Implemented
Add Security, Performance, and DR testing
Testing phase lacked Security & Penetration Testing, system-wide Performance/Load Testing, and DR/Failover Testing.
WBSPM Plan
View Full CR Document (CR-004) →
CR-005
Implemented
Add Warranty Support & Legacy Decommissioning
Added 3-week vendor Warranty period, Legacy System Decommissioning, and formal Production Support Transition before Closeout.
WBSPM PlanRAIDD Log
View Full CR Document (CR-005) →
CR-006
Implemented
Add SOX Control Impact Assessment & Compliance Testing
Program touches financial systems (Billing, Payment, Commission); added SOX assessment and pre-go-live control testing/sign-off.
WBSPM PlanRAIDD LogResource Register
View Full CR Document (CR-006) →
CR-007
Implemented
Add offshore QA Coordination role & dual-shore model
Added Offshore QA Coordination Lead and split onshore/offshore QA execution responsibilities.
WBSPM PlanResource Register
View Full CR Document (CR-007) →
CR-008
Implemented
Add Privacy Assessment, Cost Baseline, and CX tracks (parallel)
Added Data Privacy/PII Assessment, Cost Baseline approval, external Customer Communications, and Post-Go-Live CX Monitoring — all scheduled in parallel with no net schedule impact.
WBSPM PlanResource Register
View Full CR Document (CR-008) →
CR-009
Implemented
Establish Steering Committee governance structure
Formalized program governance with a named Steering Committee and decision-rights tiering.
PM PlanRAIDD Log
View Full CR Document (CR-009) →
CR-010
Implemented
Expand Resource Register (Change Mgr, Training Lead, CX Mgr, SOX Lead)
Split combined change/training role into distinct Change Manager and Training Lead; added Customer Experience Manager and Internal Audit/SOX Compliance Lead.
Resource RegisterWBSPM Plan
View Full CR Document (CR-010) →
Reference
How to Use This Log
- Every change request receives a sequential CR ID and is logged here regardless of whether it is ultimately approved, deferred, or rejected.
- The "Documents Updated" pills exist specifically because this program's artifacts are interdependent — a single approved change (e.g., adding SOX testing) typically requires corresponding updates to the WBS, the Project Management Plan, the RAIDD Log, and sometimes the Resource Register in the same change cycle.
- Change requests that are still pending Steering Committee review are not implemented in any downstream document until formally approved.