Unlike most artifacts in this suite, the QASP is written and owned by the government (COR), not the contractor — it defines how FOPBA will independently verify Acme Federal Systems is meeting the PWS, separate from the contractor's own QA process.
In commercial healthcare PM work, quality assurance is typically the vendor's own internal process reported up to the client. Federally, the government runs a parallel surveillance process of its own — the contractor doesn't control how it's graded.
Purpose & Scope
This QASP implements the surveillance side of the PWS's Performance Requirements Summary Matrix (Section 9) — every performance standard and AQL defined there has a corresponding surveillance method and frequency below. It applies for the full 18-month period of performance (Base Period + exercised Option Period) and is maintained by the COR, with revisions requiring CO concurrence since it can affect payment and remedy decisions.
Surveillance Methods
| Deliverable / Service Area | Method | Frequency | Acceptable Quality Level |
|---|---|---|---|
| CDRL deliverable submissions | 100% review against CDRL acceptance criteria | Per due date | No more than 1 rejection cycle per item |
| Section 508 conformance | Independent government accessibility audit | At each release | Zero Level A/AA violations at go-live |
| Monthly status reporting | COR review for completeness/timeliness | Monthly | Submitted by CDRL due date, no material omissions |
| System availability (post-launch) | Automated uptime monitoring | Continuous | 99.5% monthly uptime |
| Help desk / defect response | Ticket log sampling | Monthly | Priority 1 defects acknowledged within 4 business hours |
Remedies for Unacceptable Performance
Repeated missed Acceptable Quality Levels are documented by the COR and reported to the CO, who may withhold payment, require a corrective action plan, or — in a sustained pattern — pursue contract remedies up to termination for cause. This is a materially different consequence path than a commercial vendor scorecard.
Roles & Responsibilities
| Role | Responsibility |
|---|---|
| M. Whitcombe (COR) | Executes surveillance per this QASP; documents AQL findings; is the primary contractor point of contact for day-to-day performance oversight |
| A. Reyes (Contracting Officer) | Receives COR-reported findings; holds sole authority to withhold payment, direct a corrective action plan, or pursue contract remedies |
| C. Tyrrell (Task Order PM) | Contractor point of contact for QASP findings; owns corrective action response when an AQL is missed |
| N. Castellano (QA Lead) | Runs the contractor's own internal QA process (separate from government surveillance) that this QASP independently verifies |