Program Reporting Structure (55)
Every cluster below is matrixed to the Program Manager for the program's duration — administrative reporting sits with each person's home department.
Architecture 3
Business Analysis 4
System Upgrade 1
Data Conversion 3
QA (Onshore + Offshore) 8
Integration Developers — 6 Tracks 15
UAT Subject Matter Experts 4
Infrastructure / DevOps 3
Security 1
Change & Training 5
Compliance & Governance 6
Vendor / Procurement 1
Staffing correction (RAIDD D-005): this chart shows the corrected 55-person team. The original 20-person estimate named one lead per function/track but no real bench — no 2nd/3rd developer per integration track, no QA bench beyond 2 people, no Data/Integration Architects, no Infrastructure/DevOps or Security engineers, only 1 Business Analyst, and no named business SMEs for UAT. The Program Manager's single solid-line relationship (to the PMO Director) reflects direct organizational reporting; every cluster above is matrixed in from its home functional department for the program's duration.
Governance Bodies (Not Reporting Lines)
The Executive Sponsor and Steering Committee provide programmatic oversight and decision authority — they are not part of the Program Manager's direct staffing chain, which is why they're shown separately from the matrixed resource clusters above. Full detail on governance authority (as opposed to staffing structure) is in the Project Governance Model, including the complete Steering Committee roster.
Resource Registry
Flat reference list of every role, reporting line, and matrix status — useful as a quick lookup alongside the diagram above.
| Role | Reports To | Type |
|---|---|---|
| Program Manager (C. Tyrrell) | S. Ryan, Director PMO | Direct report, full duration |
| Architecture — Solution/Data/Integration (J. Albert, K. Larsson, M. Castillo) | Program Manager (matrixed) | Full duration |
| Business Analysts — 4 total (F. Jones Lead, M. Ferraro, T. Whitaker, R. Okonkwo) | Program Manager (matrixed) | Full duration |
| System Upgrade Lead (M. Alvarez) | Program Manager (matrixed) | Full duration |
| Data Conversion — Lead + 2 ETL Devs (T. McCormick, R. Sandoval, T. Bergman) | Program Manager (matrixed) | Full duration |
| QA/Test Lead, Onshore (R. Whitfield) | Program Manager (matrixed) | Full duration |
| QA Automation & Manual Testers — 6 total (A. Ferreira, D. Kowalczyk, E. Solis onshore; V. Rao, S. Banerjee, N. Fernandes offshore) | R. Whitfield / P. Sundaram (matrixed) | Full duration |
| Offshore QA Coordination Lead (P. Sundaram) | R. Whitfield (matrixed) | Full duration |
| Integration Developers — 15 total, 6 tracks (see Org Chart diagram above for full breakdown) | Program Manager (matrixed) | Full duration |
| UAT Subject Matter Experts — 4 total (M. Yamamoto, D. Kessler, R. Antonelli, J. Restrepo) | Program Manager (matrixed) | Part-time, testing phases only |
| Infrastructure/DevOps — 3 total (T. Halvorsen, D. Fontenot, A. Winters) | Program Manager (matrixed) | Full duration |
| Security Engineer (S. Okwuosa) | Program Manager (matrixed) | Full duration |
| Change Manager / OCM Lead (L. Bergström) | Program Manager (matrixed) | Full duration |
| Training Lead + Regional Trainer + Change Champion Lead (H. Osei, M. Sorensen, D. Abernathy) | Program Manager (matrixed) | Full/part-time mix |
| Customer Experience Manager (V. Alaoui) | Program Manager (matrixed) | Part-time |
| Compliance / Legal Rep. (N. Sharma) | Program Manager (matrixed) | Part-time |
| Internal Audit / SOX Lead (G. Fenwick) | Program Manager (matrixed) | Part-time |
| PMO / Governance Analysts — 3 total (E. Kowalski, C. Solberg, P. Andressen) | Program Manager (matrixed) | Part/full-time mix |
| Compliance/Audit Analyst (K. Ibrahim) | Program Manager (matrixed) | Full duration |
| Vendor/Procurement Manager (W. Donnelly) | Program Manager (matrixed) | Part-time |
| Executive Sponsor (G. Whitfield) | — | Governance, not staffing chain |
| Director, PMO (S. Ryan) | Executive Sponsor | Governance oversight, not day-to-day management |