← PM Suite Organizational Chart

Enrollment & Claims Platform Modernization

Download PowerPoint
Structure

Program Reporting Structure

Solid line — direct organizational reporting Dotted line — matrixed / on loan from home department
G. Whitfield Executive Sponsor S. Ryan Director, PMO C. Tyrrell Program Manager (You) CORE DELIVERY F. Jones Lead Business Analyst J. Albert Solution Architect T. McCormick Data Conversion Lead M. Alvarez System Upgrade Lead INTEGRATION DEV D. Okafor Developer — Billing S. Lindqvist Developer — Underwriting K. Delgado Developer — Claims Admin P. Novak Developer — Commission Mgmt A. Reyes Developer — Data Warehouse B. Sato Developer — Payment Proc. QUALITY ASSURANCE R. Whitfield QA/Test Lead (Onshore) P. Sundaram Offshore QA Coord. Lead CHANGE & TRAINING L. Bergström Change Manager (OCM Lead) H. Osei Training Lead V. Alaoui Customer Experience Manager COMPLIANCE & GOV. N. Sharma Compliance / Legal Rep. G. Fenwick Internal Audit / SOX Lead E. Kowalski PMO / Governance Analyst VENDOR / PROC. W. Donnelly Vendor/Procurement Mgr

The Program Manager's single solid-line relationship (to the PMO Director) reflects direct organizational reporting. Every other program resource shown here is matrixed in from their home functional department for the duration of this program — their administrative reporting line sits elsewhere in ACME Company, not with the Program Manager. This is a standard matrix-organization structure for a PMO-run program.

Reference

Governance Bodies (Not Reporting Lines)

The Executive Sponsor and Steering Committee provide programmatic oversight and decision authority — they are not part of the Program Manager's direct staffing chain, which is why they're shown separately from the matrixed resource clusters above. Full detail on governance authority (as opposed to staffing structure) is in the Project Governance Model, including the complete Steering Committee roster.