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Enrollment & Claims Platform Modernization

A complete set of PMBOK-aligned program management artifacts for a fictional enterprise platform modernization at ACME Company — demonstrating hands-on command of program management practice across the full discipline: scope, schedule, cost, quality, risk, resource, communications, and stakeholder management. Each artifact reflects the kind of documentation and reporting I create and maintain in an active PM role, available here as a live interactive page and as a downloadable Word, Excel, or PowerPoint file.

Initiating

Initiating

01 Live

Project Charter

The document that authorizes the program: purpose, objectives, high-level scope, risks, summary budget, and PM authority.

02 Live

Cost-Benefit Analysis (CBA)

Quantified benefits vs. cost, 10-year cash flow, payback period, ROI, and NPV — the financial case for the program.

03 Live

Total Cost of Ownership (TCO)

Full 10-year cost model including ongoing licensing, hosting, and support — compared against the cost of the legacy status quo.

Planning

Planning

The Budget and Governance Model are established here but stay active well into Executing/Monitoring & Controlling — baselines get set in Planning, then tracked against for the life of the program.

04 Live

Project Governance Model

Decision rights, escalation thresholds, stage-gate criteria, and compliance oversight — the authoritative framework behind every other document in this suite.

05 Live

Organizational Chart

Program reporting structure — direct line to the PMO, and every matrixed resource on loan from their home department, grouped by function.

06 Live

Work Breakdown Structure (WBS) Console

Interactive Gantt-style schedule — 315 line items across 8 phases, with live % complete and a "Today" marker. Exports as Excel or a genuine Microsoft Project file, with 223 inferred task dependencies.

07 Live

Project Management Plan

Full 21-section PMBOK-aligned PM Plan — scope, schedule, cost, quality, risk, governance, and more.

08 Live

Project Budget

Full $7.062M cost baseline by category, a 20-person blended rate card, and Steering Committee sign-off status.

09 Live

RACI Matrix

Deliverable sign-off and governance-process responsibility assignment — Responsible, Accountable, Consulted, Informed for every major decision.

10 Live

RAIDD Log

Risks, Assumptions, Issues, Dependencies, and Decisions — the single log referenced throughout the PM Plan, Governance Model, Dashboard, and Steering Deck.

Executing / M&C

Executing & Monitoring / Controlling

11 Live

Program Dashboard

Executive summary, RAG status, milestone timeline, top risks, budget snapshot, and phase-by-phase progress at a glance.

12 Live

Weekly Status Report

Accomplished/planned this week, risks & issues requiring attention, budget health & variance, and the full milestone roadmap.

13 Live

Change Control Log

Every formal change request against the program's baselines, filterable by category, with full cross-document traceability.

14 Live

Steering Committee Deck

15-slide monthly executive update — decision requested, schedule, budget, risk, quality KPIs, and team status.

Closing

Closing

15 Live

Project Closeout Report

Final cost/schedule performance against baseline, deliverable acceptance, outstanding items, and formal program closure sign-off.

16 Live

Lessons Learned Register

8 lessons — What Happened, Root Cause, Impact, and Recommendation for each — traced to a real change request, risk, or issue from this program.