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Enrollment & Claims Platform Modernization

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Resource-Loaded Work Breakdown Structure

Enrollment & Claims Platform Modernization
ACME Company

This is the resource-loaded view of the program's Work Breakdown Structure: every work package carries its named effort and cost, and every hour traces to a named person on the Resource Plan. It is the artifact that connects the three baselines the Charter authorizes — scope, schedule and cost — into a single reconciled model.

WBS line items315
Work packages (loaded)250
Named resources55 (10 part-time)
Assignments256
Total effort56,950 hours
Total labor cost$7,369,050

1. How this WBS is loaded

Each work package names one accountable owner — a single point of accountability — plus any named contributors who do the work alongside them. That distinction matters: a WBS that lists three names against a package without saying who is answerable for it has recorded staffing, not accountability.

The loading is allocation-aware. Each person's hours come from their Resource Plan line, which already reflects whether they are full-time or part-time on this program — 10 of the 55 are part-time. Their hours are then distributed across the packages they work on in proportion to package duration, so a part-time analyst is never implicitly loaded as though they were full-time. This is the difference between a resource-loaded WBS and a resource-named one: naming a person against a task costs nothing, but loading them commits capacity that has to exist.

The reconciliation is the point. Every resource's distributed effort sums to exactly their Resource Plan hours, and the program total sums to exactly the labor baseline in the Program Budget. A resource-loaded WBS that does not tie to the cost baseline is a planning exercise; one that does is a control.

2. Effort & cost by phase

WBSPhasePackagesEffort (h)Labor cost% of total
1Initiation & Requirements5110,009$1,512,31520.5%
2System Upgrade182,690$391,2155.3%
3Data Conversion413,349$462,5706.3%
4Integration Build (Agile)4516,212$2,094,06028.4%
5Testing (Functional, System, UAT)3513,664$1,407,91519.1%
6Cutover & Hypercare263,740$591,3358.0%
7Change Management & Training244,517$564,5907.7%
8Program Governance & Risk Management102,769$345,0504.7%
Program total25056,950$7,369,050100.0%

3. Reconciliation to the cost baseline

CheckValueResult
Sum of all assignment hours56,950 h= Resource Plan total (56,950 h) ✓
Sum of (hours × blended rate)$7,369,050= labor baseline in the Program Budget ✓
Per-resource distributed effort55 of 55each equals that person's Resource Plan hours exactly ✓
Phase rollup8 phasessums to the program total in both hours and cost ✓

These are not stated totals — they are assertions the generator evaluates, and it refuses to emit this page if any of them fails. The labor baseline reconciled here is the same $7,369,050 that appears as the labor subtotal in the Charter's authorized budget.

4. Resource loading by person

Each person's committed hours, blended rate and resulting cost, with the number of work packages they are loaded against. Sorted by cost.

ResourceRoleAllocationRateHoursCostPackages
C. TyrrellProgram ManagerFull-Time$175/hr2,383$417,02521
J. AlbertSolution ArchitectFull-Time$165/hr1,600$264,0004
R. WhitfieldQA / Test Lead (Onshore)Full-Time$125/hr1,800$225,0004
L. BergströmChange Manager (OCM Lead)Full-Time$145/hr1,536$222,7205
T. McCormickData Conversion LeadFull-Time$150/hr1,360$204,00013
K. LarssonData ArchitectFull-Time$160/hr1,200$192,0004
M. CastilloIntegration ArchitectFull-Time$160/hr1,200$192,0003
T. HalvorsenCloud Infrastructure EngineerFull-Time$145/hr1,100$159,5004
F. JonesLead Business AnalystFull-Time$140/hr1,120$156,8007
D. OkaforDeveloper — Billing IntegrationFull-Time$130/hr1,200$156,0003
S. LindqvistDeveloper — Underwriting IntegrationFull-Time$130/hr1,200$156,0002
K. DelgadoDeveloper — Claims Administration IntegrationFull-Time$130/hr1,200$156,0002
S. OkwuosaSecurity EngineerFull-Time$155/hr1,000$155,0006
D. FontenotDevOps EngineerFull-Time$140/hr1,100$154,0004
R. FontaineDeveloper — Billing IntegrationFull-Time$130/hr1,150$149,5004
K. AnderssonDeveloper — Underwriting IntegrationFull-Time$130/hr1,150$149,5003
M. OsbornDeveloper — Claims Administration IntegrationFull-Time$130/hr1,150$149,5003
M. FerraroBusiness Analyst — Underwriting/BillingFull-Time$135/hr1,100$148,5002
T. WhitakerBusiness Analyst — Claims/CommissionFull-Time$135/hr1,100$148,5002
P. NovakDeveloper — Commission Management IntegrationFull-Time$130/hr1,104$143,5203
A. ReyesDeveloper — Data Warehouse/Reporting IntegrationFull-Time$130/hr1,104$143,5203
B. SatoDeveloper — Payment Processing IntegrationFull-Time$130/hr1,104$143,5203
R. SandovalETL Developer (Data Conversion)Full-Time$130/hr1,100$143,00015
T. BergmanETL Developer (Data Conversion)Full-Time$130/hr1,100$143,00014
A. FerreiraQA Automation Engineer (Onshore)Full-Time$115/hr1,200$138,0004
D. KowalczykQA Automation Engineer (Onshore)Full-Time$115/hr1,200$138,0004
T. IbekweDeveloper — Commission Management IntegrationFull-Time$130/hr1,050$136,5004
L. CastellanoDeveloper — Data Warehouse/Reporting IntegrationFull-Time$130/hr1,050$136,5004
J. WhitmoreDeveloper — Payment Processing IntegrationFull-Time$130/hr1,050$136,5004
H. OseiTraining LeadFull-Time$110/hr1,210$133,1007
A. WintersDevOps EngineerFull-Time$140/hr950$133,0004
M. AlvarezSystem Upgrade Lead / Platform EngineerFull-Time$155/hr835$129,42514
R. OkonkwoBusiness Analyst — Data Warehouse/PaymentFull-Time$135/hr950$128,2502
D. AbernathyChange Champion Network LeadFull-Time$130/hr900$117,0003
E. SolisQA Automation Engineer (Onshore)Full-Time$115/hr1,000$115,0003
C. MarchettiDeveloper — Billing IntegrationFull-Time$125/hr900$112,5003
P. NakamuraDeveloper — Underwriting IntegrationFull-Time$125/hr900$112,5002
R. SolheimDeveloper — Claims Administration IntegrationFull-Time$125/hr900$112,5002
N. SharmaCompliance / Legal RepresentativePart-Time$180/hr624$112,3205
C. SolbergPMO SchedulerFull-Time$110/hr900$99,0004
K. IbrahimCompliance / Audit AnalystFull-Time$140/hr700$98,0004
P. AndressenGovernance AnalystFull-Time$120/hr800$96,0003
P. SundaramOffshore QA Coordination LeadFull-Time$65/hr1,400$91,0001
M. SorensenRegional TrainerPart-Time$105/hr850$89,2507
W. DonnellyVendor / Procurement ManagerPart-Time$145/hr600$87,00019
V. RaoQA Manual Tester (Offshore)Full-Time$60/hr1,400$84,0001
S. BanerjeeQA Manual Tester (Offshore)Full-Time$60/hr1,400$84,0001
G. FenwickInternal Audit / SOX Compliance LeadPart-Time$150/hr480$72,0002
N. FernandesQA Manual Tester (Offshore)Full-Time$60/hr1,200$72,0001
E. KowalskiPMO / Governance AnalystPart-Time$135/hr520$70,2003
M. YamamotoUnderwriting SME (UAT)Part-Time$150/hr400$60,0002
D. KesslerClaims SME (UAT)Part-Time$150/hr400$60,0002
R. AntonelliBilling SME (UAT)Part-Time$150/hr350$52,5002
J. RestrepoCommission SME (UAT)Part-Time$150/hr350$52,5001
V. AlaouiCustomer Experience ManagerPart-Time$120/hr320$38,4004
Total — 55 resources56,950$7,369,050256

5. Loaded work packages

All 250 loaded work packages with their accountable owner, contributors, effort and cost. Summary rollup levels are not repeated here — effort is carried at the work-package level only, so nothing is double-counted upward.

WBSWork packageAccountable ownerContributorsEffort (h)Cost
1.1.1Draft business case & objectivesC. Tyrrell66$11,550
1.1.2Identify executive sponsor & governance structureC. Tyrrell66$11,550
1.1.3Define high-level scope & success criteriaC. Tyrrell66$11,550
1.1.4Charter review & executive sign-offC. Tyrrell66$11,550
1.1B.1Prepare kickoff deck (scope, team, milestones)C. Tyrrell66$11,550
1.1B.2Conduct kickoff meeting with steering committee & core teamC. Tyrrell66$11,550
1.2.1Identify stakeholder groupsM. Ferraro366$49,410
1.2.2Requirements workshops — UnderwritingF. Jones124$17,360
1.2.3Requirements workshops — Claims AdministrationF. Jones124$17,360
1.2.4Requirements workshops — Billing & FinanceF. Jones124$17,360
1.2.5Requirements workshops — Compliance/LegalF. Jones376$52,640
1.2.6Requirements workshops — Customer Service & New BusinessF. Jones124$17,360
1.2.7Document functional requirementsT. Whitaker550$74,250
1.2.8Document non-functional requirements (security, performance, compliance)R. OkonkwoS. Okwuosa427$59,865
1.2.9Build requirements traceability matrixF. Jones124$17,360
1.2B.1Identify SOX-relevant systems & financial data flowsK. Ibrahim140$19,600
1.2B.2Assess control impact of upgrade, conversions & integrationsG. Fenwick360$54,000
1.2B.3Document required control changes & obtain Internal Audit inputK. Ibrahim140$19,600
1.2C.1Identify PII/PHI data elements in scope (member, provider, claims)N. Sharma89$16,020
1.2C.2Assess privacy/regulatory impact of conversions & integrationsN. Sharma268$48,240
1.2C.3Document required privacy controls & sign-offN. Sharma89$16,020
1.3.0Draft RFP document (Platform Upgrade)W. Donnelly1$145
1.3.1Define vendor evaluation criteriaW. Donnelly1$145
1.3.2Issue RFP to platform vendorsW. Donnelly1$145
1.3.3Vendor demos & Q&A sessionsW. Donnelly3$435
1.3.4Score vendor responsesW. Donnelly5$725
1.3.5Reference checksW. Donnelly1$145
1.3.6Contract negotiationW. Donnelly1$145
1.3.7Draft & finalize SOW with selected platform vendorW. Donnelly5$725
1.4.0Draft RFP document (Integration Middleware)W. Donnelly1$145
1.4.1Define integration architecture requirementsW. Donnelly5$725
1.4.2Issue RFP to middleware vendorsW. Donnelly1$145
1.4.3Vendor demos & technical evaluationW. Donnelly3$435
1.4.4Score vendor responsesW. Donnelly1$145
1.4.5Contract negotiationW. Donnelly1$145
1.4.6Draft & finalize SOW with selected middleware vendorW. Donnelly5$725
1.5.1Requirements walkthrough with SMEs & business ownersF. Jones124$17,360
1.5.2SME & business owner feedback periodM. Ferraro734$99,090
1.5.3Recirculate updated requirements for reviewT. Whitaker550$74,250
1.5.4Final review & formal sign-offR. Okonkwo634$85,590
1.6.1Define target-state architectureK. Larsson600$96,000
1.6.2Design data conversion approachM. Castillo240$38,400
1.6.3Design integration architecture (API/file-based)J. Albert640$105,600
1.6.4Design security & access modelK. LarssonS. Okwuosa261$41,205
1.6.5Design disaster recovery/failover approachM. Castillo720$115,200
1.6.6Technical design walkthroughs with stakeholdersJ. Albert160$26,400
1.6.7Finalize design documentationK. Larsson150$24,000
1.7.1Architecture & design walkthrough with SMEs & business ownersJ. Albert160$26,400
1.7.2SME & business owner feedback periodK. Larsson300$48,000
1.7.3Recirculate updated design documents for reviewM. Castillo240$38,400
1.7.4Final review & formal design sign-offJ. Albert640$105,600
2.1.1Provision infrastructure (servers/cloud environment)D. Fontenot244$34,160
2.1.2Configure network & security groupsA. WintersS. Okwuosa158$23,785
2.1.3Install base platform softwareM. Alvarez59$9,145
2.1.4Configure environment monitoring & loggingT. Halvorsen122$17,690
2.2.1Backup current production environmentD. Fontenot122$17,080
2.2.2Apply platform upgrade — Dev environmentA. Winters237$33,180
2.2.3Smoke test Dev environmentT. Halvorsen122$17,690
2.2.4Apply platform upgrade — Test environmentD. Fontenot612$85,680
2.2.5Smoke test Test environmentA. Winters47$6,580
2.2.6Apply platform upgrade — Staging environmentT. Halvorsen366$53,070
2.2.7Configuration & parameter tuningM. Alvarez119$18,445
2.3.1Execute regression suite — core functionsM. Alvarez158$24,490
2.3.2Execute regression suite — reporting functionsM. Alvarez59$9,145
2.3.3Log & triage defectsM. Alvarez89$13,795
2.3.4Retest resolved defectsM. Alvarez29$4,495
2.4.1Performance benchmarking vs. baselineM. Alvarez29$4,495
2.4.2Business stakeholder validationM. Alvarez89$13,795
2.4.3Formal upgrade sign-offM. Alvarez29$4,495
3.1.1Inventory source data fieldsR. Sandoval42$5,460
3.1.2Identify target system field requirementsT. Bergman132$17,160
3.1.3Build field-level mapping documentT. McCormick143$21,450
3.1.4Identify data quality issues in sourceR. Sandoval42$5,460
3.1.5Define transformation rulesT. Bergman44$5,720
3.1.6Business SME review & sign-offT. McCormick71$10,650
3.2.1Inventory source provider/producer fieldsT. Bergman44$5,720
3.2.2Identify target system field requirementsT. McCormick221$33,150
3.2.3Build field-level mapping documentR. Sandoval84$10,920
3.2.4Identify data quality issuesT. Bergman44$5,720
3.2.5Define transformation rulesT. McCormick71$10,650
3.2.6Business SME review & sign-offR. Sandoval42$5,460
3.3.1Inventory source claims data fieldsT. McCormick71$10,650
3.3.2Identify target system field requirementsR. Sandoval126$16,380
3.3.3Build field-level mapping documentT. Bergman132$17,160
3.3.4Identify data quality issues (large historical volume)T. McCormick143$21,450
3.3.5Define transformation rulesR. Sandoval42$5,460
3.3.6Business SME review & sign-offT. Bergman44$5,720
3.4.1Build extract scripts (source system)R. Sandoval217$28,210
3.4.2.1Define null-handling rulesT. McCormick71$10,650
3.4.2.2Define deduplication rulesR. Sandoval42$5,460
3.4.2.3Define standardization rules (formats, codes)T. Bergman44$5,720
3.4.2.4Build cleansing scriptsT. McCormick71$10,650
3.4.2.5Unit test cleansing scriptsR. Sandoval42$5,460
3.4.3Build transformation logicT. Bergman264$34,320
3.4.4Build load scripts (target system)T. McCormick214$32,100
3.4.5Unit test conversion scriptsR. Sandoval42$5,460
3.4.6Peer/technical review of conversion codeT. Bergman44$5,720
3.5.1Execute full extract from sourceR. Sandoval42$5,460
3.5.2Execute cleansing & transformation passT. Bergman44$5,720
3.5.3Execute load into target (test environment)T. McCormick71$10,650
3.5.4Record volume/counts (source vs. loaded)R. Sandoval42$5,460
3.5.5Identify failed records & log defectsT. Bergman44$5,720
3.6.1Apply defect fixes from Dry Run 1R. Sandoval42$5,460
3.6.2Re-execute extract, transform, loadT. Bergman132$17,160
3.6.3Validate fixes resolvedT. McCormick71$10,650
3.7.1Run reconciliation reports (source vs. target)T. Bergman44$5,720
3.7.2Spot-check sample records for accuracyT. McCormick71$10,650
3.7.3Business SME validation of converted dataR. Sandoval42$5,460
3.7.4Document known exceptions/variancesT. Bergman44$5,720
3.7.5Formal sign-off (Conversion Lead & Business Owner)T. McCormick71$10,650
4.1.1Interface design & spec reviewR. Fontaine383$49,790
4.1.2.1Define message schema/payloadD. Okafor400$52,000
4.1.2.2Build listener/endpointR. Fontaine76$9,880
4.1.2.3Build field mapping & transformation logicC. Marchetti300$37,500
4.1.2.4Code reviewD. Okafor400$52,000
4.1.3Build outbound interface (Platform → Billing)R. Fontaine461$59,930
4.1.4Unit test interface endpointsC. Marchetti300$37,500
4.1.5Sprint 1 review/demoD. Okafor400$52,000
4.1.6Error handling & performance testingR. Fontaine230$29,900
4.1.7Integration test w/ converted data & Sprint 2 reviewC. Marchetti300$37,500
4.2.1Interface design & spec reviewK. Andersson822$106,860
4.2.2Build inbound interface (Underwriting → Platform)P. Nakamura772$96,500
4.2.3Build outbound interface (Platform → Underwriting)S. Lindqvist800$104,000
4.2.4Unit test interface endpointsK. Andersson164$21,320
4.2.5Sprint 1 review/demoP. Nakamura128$16,000
4.2.6Error handling & performance testingS. Lindqvist400$52,000
4.2.7Integration test & Sprint 2 reviewK. Andersson164$21,320
4.3.1Interface design & spec reviewM. Osborn822$106,860
4.3.2Build inbound interface (Claims → Platform)R. Solheim772$96,500
4.3.3Build outbound interface (Platform → Claims)K. Delgado800$104,000
4.3.4Unit test interface endpointsM. Osborn164$21,320
4.3.5Sprint 3 review/demoR. Solheim128$16,000
4.3.6Error handling & performance testingK. Delgado400$52,000
4.3.7Integration test w/ converted claims data & Sprint 4 reviewM. Osborn164$21,320
4.4.1Interface design & spec reviewT. Ibekwe403$52,390
4.4.2Build inbound interface (Commission → Platform)P. Novak663$86,190
4.4.3Build outbound interface (Platform → Commission)T. Ibekwe487$63,310
4.4.4Unit test interface endpointsP. Novak110$14,300
4.4.5Sprint 3 review/demoT. Ibekwe80$10,400
4.4.6Error handling & performance testingP. Novak331$43,030
4.4.7Integration test & Sprint 4 reviewT. Ibekwe80$10,400
4.5.1Define reporting data model/schemaL. Castellano439$57,070
4.5.2Build ETL feed to Data WarehouseA. Reyes703$91,390
4.5.3Build standard report templatesL. Castellano437$56,810
4.5.4Unit test ETL & reportsA. Reyes100$13,000
4.5.5Sprint 5 review/demoL. Castellano87$11,310
4.5.6Performance testing (large data volume)A. Reyes301$39,130
4.5.7Integration test & Sprint 6 reviewL. Castellano87$11,310
4.6.1Interface design & spec reviewJ. Whitmore403$52,390
4.6.2Build payment gateway connectionB. Sato663$86,190
4.6.3Build reconciliation/settlement logicJ. Whitmore487$63,310
4.6.4Unit test interface endpointsB. Sato110$14,300
4.6.5Sprint 5 review/demoJ. Whitmore80$10,400
4.6.6Error handling & PCI compliance validationB. Sato331$43,030
4.6.7Integration test & Sprint 6 reviewJ. Whitmore80$10,400
5.1.0Offshore QA Team Onboarding & Coordination SetupP. Sundaram1,400$91,000
5.1.1Functional test planning & test case developmentA. Ferreira744$85,560
5.1.2Functional testing — Billing & Payment integrationsV. Rao1,400$84,000
5.1.3Functional testing — Underwriting & Commission integrationsS. Banerjee1,400$84,000
5.1.4Functional testing — Claims & Data Warehouse integrationsN. Fernandes1,200$72,000
5.1.5Functional defect triage & retestD. Kowalczyk927$106,605
5.2.1System test planning & environment setupR. Whitfield490$61,250
5.2.2End-to-end scenarios — enrollment to claimsA. Ferreira171$19,665
5.2.3End-to-end scenarios — billing to paymentD. Kowalczyk102$11,730
5.2.4End-to-end scenarios — reportingE. Solis668$76,820
5.2.5System test defect triageR. Whitfield163$20,375
5.2A.1External penetration test (vendor-conducted)D. KowalczykS. Okwuosa582$84,730
5.2A.2Vulnerability remediation & retestM. AlvarezS. Okwuosa140$21,700
5.2A.3Security sign-off (Compliance/Legal)N. SharmaS. Okwuosa200$33,225
5.2B.1Define load profiles & performance targetsR. Whitfield163$20,375
5.2B.2Execute full-volume load test across platform & integrationsM. Alvarez59$9,145
5.2B.3Analyze results & tune performance bottlenecksM. Alvarez29$4,495
5.2C.1Execute planned failover to DR environmentD. Fontenot122$17,080
5.2C.2Validate system functionality & data integrity on DRA. Ferreira57$6,555
5.2C.3Failback to primary & DR test sign-offM. Alvarez29$4,495
5.2D.1Execute testing of updated SOX-relevant controlsK. Ibrahim280$39,200
5.2D.2Internal Audit review of control testing resultsG. Fenwick120$18,000
5.2D.3Formal SOX compliance sign-offK. Ibrahim140$19,600
5.3.1Prioritize defects (severity/priority)E. Solis166$19,090
5.3.2Development fixes — critical/high defectsR. Whitfield984$123,000
5.3.3Regression retest of fixesA. Ferreira228$26,220
5.3.4Defect closure sign-offD. Kowalczyk34$3,910
5.4.1UAT planning & test script developmentR. Antonelli116$17,400
5.4.2UAT execution — Underwriting & New BusinessJ. Restrepo350$52,500
5.4.3UAT execution — Claims AdministrationM. Yamamoto320$48,000
5.4.4UAT execution — Billing & PaymentsD. Kessler267$40,050
5.4.5UAT defect triage & fixesR. Antonelli234$35,100
5.5.1Consolidate UAT resultsM. Yamamoto80$12,000
5.5.2Business stakeholder reviewE. Solis166$19,090
5.5.3Formal UAT sign-off (Go/No-Go input)D. Kessler133$19,950
6.1.1Develop detailed cutover runbookC. Tyrrell66$11,550
6.1.2Cutover rehearsal (dry run)C. Tyrrell198$34,650
6.1.3Go/No-Go readiness reviewC. Tyrrell66$11,550
6.2.1Final data conversion to productionC. Tyrrell66$11,550
6.2.2Production deployment — platform & integrationsC. Tyrrell66$11,550
6.2.3Post-deployment smoke testingC. Tyrrell66$11,550
6.2.4Go-live communication & business sign-offC. Tyrrell66$11,550
6.3.1Daily production monitoring & issue triageC. Tyrrell865$151,375
6.3.2Priority defect fixes during hypercareC. Tyrrell132$23,100
6.3.3Hypercare exit readiness reviewC. Tyrrell66$11,550
6.3B.1Monitor customer satisfaction & support ticket sentimentV. Alaoui270$32,400
6.3B.2Consolidate CX feedback & report to Steering CommitteeV. Alaoui29$3,480
6.4.1Vendor warranty support activation & SLA confirmationW. Donnelly1$145
6.4.2Ongoing defect monitoring under vendor warrantyA. Winters619$86,660
6.4.3Warranty-period defect resolution trackingW. Donnelly7$1,015
6.4.4Warranty exit review & sign-offC. Tyrrell66$11,550
6.5.1Confirm data retention requirements & archive legacy dataR. Sandoval211$27,430
6.5.2Terminate legacy vendor licenses & contractsW. Donnelly1$145
6.5.3Decommission legacy infrastructure/environmentT. Halvorsen490$71,050
6.5.4Decommissioning sign-off (Compliance/Legal)N. Sharma89$16,020
6.6.1Finalize support runbooks & knowledge baseM. Alvarez29$4,495
6.6.2Knowledge transfer sessions with Production Support teamC. Solberg7$770
6.6.3Formal handover & Production Support acceptance sign-offC. Tyrrell66$11,550
6.7.1Finalize project documentation & handover to supportC. Tyrrell66$11,550
6.7.2Lessons learned sessionC. Tyrrell66$11,550
6.7.3Formal project closure & sign-offC. Tyrrell66$11,550
7.1.1Identify impacted roles & workflowsL. Bergström592$85,840
7.1.2Assess change readiness by departmentD. Abernathy270$35,100
7.1.3Document impact assessment findingsL. Bergström118$17,110
7.2.1Define communication audiences & channelsL. Bergström236$34,220
7.2.2Build communication calendar & key messagesD. Abernathy270$35,100
7.2.3Sponsor review & approvalL. Bergström472$68,440
7.3.1Assess role-based training requirementsH. Osei168$18,480
7.3.2Define training delivery approach (in-person/virtual)M. Sorensen56$5,880
7.3.3Finalize training curriculum outlineH. Osei28$3,080
7.4.1Develop Underwriting & New Business training materialsH. Osei168$18,480
7.4.2Develop Claims Administration training materialsM. Sorensen172$18,060
7.4.3Develop Billing & Payments training materialsH. Osei168$18,480
7.4.4Develop Compliance & Customer Service training materialsM. Sorensen170$17,850
7.5.1Train Underwriting & New Business usersM. Sorensen56$5,880
7.5.2Train Claims Administration usersH. Osei56$6,160
7.5.3Train Billing & Payments usersM. Sorensen113$11,865
7.5.4Train Compliance & Customer Service usersH. Osei56$6,160
7.5.5Training feedback collection & reinforcement sessionsM. Sorensen113$11,865
7.6.1Send go-live readiness notices to end usersL. Bergström118$17,110
7.6.2Publish quick-reference guides & FAQsD. Abernathy360$46,800
7.6B.1Draft customer-facing notices (portal, billing, statements)V. Alaoui14$1,680
7.6B.2Distribute customer communications & update self-service channelsV. Alaoui7$840
7.7.1Staff & train hypercare support deskM. Sorensen170$17,850
7.7.2Operate support desk during hypercareH. Osei566$62,260
8.1.1Establish steering committee & reporting cadenceC. Solberg15$1,650
8.1.2Weekly project status reportingP. Andressen403$48,360
8.1.3Monthly steering committee reviewsE. Kowalski259$34,965
8.2.1Establish risk register & escalation processP. Andressen6$720
8.2.2Ongoing risk & issue trackingE. Kowalski252$34,020
8.2.3Monthly risk mitigation plan reviewsC. Solberg873$96,030
8.3.1Build resource plan & staffing modelE. Kowalski9$1,215
8.3.1BEstablish Cost Baseline & Steering Committee ApprovalC. Solberg5$550
8.3.2Ongoing budget tracking & variance reportingP. Andressen391$46,920
8.3.3Vendor invoice management & reconciliationW. Donnelly556$80,620