Final performance summary submitted to the COR and CO at the end of the Period of Performance, confirming delivery against the PWS and setting up formal contract closeout.
Performance Summary
- BenefitConnect portal launched on schedule following ATO grant at Milestone Gate 1
- All 10 CDRL line items submitted and accepted by COR
- Section 508 conformance achieved with two minor remediation items closed post-launch
- 11 contract modifications processed over the period of performance, net +$4,154,000 above the $3,550,000 award baseline — see the Contract Modification Log for detail on each
- Delivery team grew from an initial 7-person leadership-only estimate to a 13-person team (adding front-end, back-end, DevOps, and QA capacity) once realistic build requirements were worked through, then to a 35-person team once Contract Modification P00011 added mobile-responsive redesign and Benefits-Eligibility API integration scope — see the Resource Plan
Financial Reconciliation
| Line | Amount |
|---|---|
| Baseline Total Firm-Fixed Price (Base + Option) | $3,550,000 |
| Net Contract Modifications (11 mods, incl. P00011 scope addition) | +$4,154,000 |
| Final Adjusted Task Order Value | $7,704,000 |
See the Task Order Budget for the baseline breakdown and the Contract Modification Log for the per-mod cost detail behind the +$4,154,000 adjustment, of which $4,040,000 is Mod P00011 alone.
Lessons Learned
- Sequencing Section 508 testing before ATO submission (rather than in parallel) reduced rework — recommend as standard practice on future task orders (Owner: P. Duvall)
- Legacy data quality issues (R-02) should be assessed during the proposal phase, not discovered during migration planning (Owner: K. Lindqvist)
- Early, informal COR check-ins reduced formal CDRL rejection cycles significantly (Owner: C. Tyrrell)
- The original 7-person staffing estimate reflected only oversight and compliance roles, with no developers — a planning gap that should be caught during proposal review, not discovered once the Task Order is already awarded (Owner: T. Abernathy)
Full detail — what happened, root cause, impact, and recommendation for each of these plus five more — is in the Lessons Learned Register.
Transition to Option Period
Stabilization support continues under the exercised Option Period, with reduced staffing and a shift from delivery cadence to sustainment/support cadence.