Federal programs don't start with a PM-authored charter. The government writes the requirements document — the PWS — and the PM's authorization to start work comes from the awarded Task Order itself, not an internal sign-off.
Task Order Authorization
| Contract Vehicle | Health Systems Support IDIQ (HSS-IDIQ) |
| Task Order | Task Order 3 — BenefitConnect Portal Modernization |
| Contract Type | Firm-Fixed-Price (FFP) |
| Issuing Agency | Federal Office of Public Benefits Administration (FOPBA) |
| Prime Contractor | Acme Federal Systems |
| Contracting Officer (CO) | A. Reyes |
| Contracting Officer's Representative (COR) | M. Whitcombe |
| Federal Business Owner / Sponsor | R. Osei |
| Task Order Program Manager (Contractor) | C. Tyrrell |
1. Background
FOPBA's citizen-facing benefits application portal runs on a legacy platform that no longer meets current federal accessibility and security standards. This Task Order modernizes the portal to a current, Section 508-conformant platform while maintaining continuity of service for existing applicants.
2. Scope of Work
- Replatform the citizen-facing benefits application portal to a modern, accessible web application
- Achieve and document Section 508 accessibility conformance (WCAG-aligned)
- Obtain Authority to Operate (ATO) prior to production cutover
- Migrate existing applicant data and in-flight applications without service interruption
- Deliver all contract data items per the CDRL on the schedule specified
3. Period of Performance
| Base Period | 12 months |
| Option Period | 1 x 6-month option (post-launch stabilization support) |
4. Deliverables
All deliverables are enumerated with due dates and acceptance criteria in the CDRL — see the Contract Data Requirements List artifact in this suite.
5. Applicable Federal Requirements
- Federal Acquisition Regulation (FAR) clauses incorporated by reference in the Task Order
- Section 508 of the Rehabilitation Act — accessibility conformance
- Risk Management Framework (RMF) — security authorization prior to go-live (ATO)
- All delivery-team personnel handling applicant PII or supporting the ATO/RMF security authorization must be U.S. persons performing work onshore — no offshore staffing is permitted on this Task Order