1. Purpose & Business Case
This charter formally authorizes the MedConnect Mobile program and grants C. Tyrrell authority as Product Owner & Agile Delivery Lead to apply ACME Health resources to it. CareLink Classic, the current telehealth platform, has an announced vendor end-of-support date 18 months out, with no mobile roadmap ever delivered and renewal pricing that rose 34% at last cycle. This program replaces it with a native mobile app and provider web console. Full business case detail is in the companion Cost-Benefit Analysis.
2. Program Objectives & Success Criteria
Objectives and measurable OKRs are defined in full in the Vision & Roadmap. Summary success criteria for this charter:
- Patients can complete a mobile-native video visit end-to-end
- 60% of visits booked via mobile app within 60 days of Release 1
- CareLink Classic fully decommissioned by program end, zero critical data-integrity defects
3. High-Level Scope
In scope: patient mobile app (iOS/Android), provider web console, video visit integration, full patient-record migration, CareLink Classic decommission, secure messaging and prescription refill requests.
Out of scope (candidate backlog, not committed): remote patient monitoring device integration, multi-language support, group/family visit scheduling, provider analytics dashboard.
4. Delivery Approach
Scrum, two coordinating teams (Falcon/Mobile, Anchor/Platform) via a lightweight Scrum-of-Scrums — not full SAFe, which this program's size doesn't warrant. Full detail in the Agile Team Charter.
5. High-Level Risks
- Data-quality issues in legacy archive records could complicate historical migration
- Third-party video SDK vendor configuration/entitlement gaps could affect the visit experience
- Cross-team dependencies between two coordinating teams could surface late without disciplined tracking
Full register in the Agile RAIDD Log.
6. Summary Milestone Schedule
| Milestone | Target |
|---|---|
| Program Kickoff / Sprint 0 | Jan 5, 2026 |
| Release 1 (MVP) | Mar 27, 2026 (Sprint 5) |
| Release 2 (Full Cutover) | May 8, 2026 (Sprint 8) |
| Program Closeout | May 15, 2026 |
7. Summary Budget
Approved baseline: $1,850,000. Full detail in the Program Budget.
8. Key Stakeholders
| Name | Role |
|---|---|
| M. Delacroix | Executive Sponsor, VP Digital Health |
| C. Tyrrell | Product Owner & Agile Delivery Lead |
| Dr. L. Nguyen | Chief Medical Information Officer |
| T. Brannigan | Director, Information Security & Compliance |
9. Product Owner Authority
C. Tyrrell has authority to prioritize and re-prioritize the product backlog within approved scope and budget, facilitate the Scrum-of-Scrums, and represent the program to the Steering Committee. Changes to the budget baseline, release dates, or the Release 1/Release 2 scope boundary require Sponsor approval via formal Change Request — see Change Handling in Agile.
10. Assumptions & Constraints
- Assumption: PulseConnect's existing BAA covers this telehealth use case without renegotiation
- Assumption: Both teams can sustain a consistent 2-week sprint cadence for the program's duration
- Constraint: CareLink Classic's vendor end-of-support date is fixed and non-negotiable
- Constraint: Any clinical-workflow or PHI-touching change requires Clinical/Compliance sign-off before being marked Done
11. Approval
This charter is approved to authorize the MedConnect Mobile program.
M. Delacroix, Executive Sponsor, VP Digital Health
C. Tyrrell, Product Owner & Agile Delivery Lead